Refund policy
Return and Refund Policy
Not quite right for your skin or routine? We offer a simple returns process on Beellara products. Please read the details below before requesting a return.
Return Window
You have 7 days from the date of delivery to request a return of an eligible item for a refund or exchange.
Eligibility
- Items must be unused, unopened and in their original packaging.
- For hygiene reasons, opened skincare, makeup, hair-care and fragrance products cannot be returned unless they are defective or damaged on arrival.
- Proof of purchase (order number or receipt) is required for all returns.
How to Start a Return
Contact us through our Contact page or at info@beellara.com with your order number and the reason for your return. Our team will guide you through the next steps, including where to send your item.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. For cash-on-delivery orders, we will arrange the refund using a method agreed with you.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery, with photos if possible, so we can make it right at no extra cost to you.
Non-Returnable Items
- Opened or used products (except defective or damaged items)
- Gift cards
- Items returned after the 7-day window
Contact Us
Beellara, Lahore, Pakistan
Email: info@beellara.com
Phone: +92 317 4120 799
Business hours: Monday – Saturday, 11:00 AM – 8:00 PM