Faqs
Frequently Asked Questions
About Beellara
What is Beellara?
Beellara is an online beauty store offering carefully selected skincare, makeup, body care, and beauty essentials from trusted international brands. We aim to make quality beauty products accessible to customers across Pakistan.
Are Beellara products original?
We source products from trusted suppliers and make every effort to ensure the authenticity and quality of the products we offer. Product details, ingredients, and brand information are provided on the individual product pages where available.
Where does Beellara deliver?
We deliver across Pakistan. Delivery availability may vary depending on the destination and courier service.
Orders & Payments
What payment methods do you accept?
We currently offer Cash on Delivery (COD) and available online payment options at checkout.
Is Cash on Delivery available?
Yes. Cash on Delivery is available for eligible orders across Pakistan.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancel an order before it has been processed or dispatched.
How can I track my order?
Once your order has been dispatched, you will receive the available tracking information. You can also use our Order Tracking page or contact our support team for assistance.
Shipping & Delivery
How much does shipping cost?
Orders above Rs. 3,500 qualify for free standard delivery.
For orders below Rs. 3,500, standard delivery is charged at Rs. 250.
An executive delivery option is also available for Rs. 350 where applicable.
How long does delivery take?
Standard delivery generally takes approximately 3–5 business days, depending on your location and courier service.
Executive delivery generally takes approximately 2–3 business days where available.
Delivery times may vary during public holidays, sales, weather conditions, or other circumstances outside our control.
Do you offer free shipping?
Yes. Standard delivery is free on orders above Rs. 3,500.
Do you deliver to all areas of Pakistan?
We aim to deliver nationwide. Some remote areas may have different delivery times or courier availability.
Products
Are product ingredients listed on the website?
Where ingredient information is available from the manufacturer, we provide the full ingredient list on the relevant product page. Always check the individual product page and product packaging for the most up-to-date information.
How do I know how to use a product?
Product-specific usage instructions are provided on the relevant product page where available. We recommend following the manufacturer's instructions and checking the product packaging before use.
Are your products suitable for sensitive skin?
Product suitability varies by product and individual skin type. Please review the ingredients and product information before purchasing. If you have known allergies or specific skin concerns, consult a qualified healthcare professional or dermatologist before using a new product.
Are your products cruelty-free?
Cruelty-free status varies by brand and product. We do not make a blanket cruelty-free claim for every product unless it has been verified. Please check the individual product information or contact us if you need clarification about a specific product.
Are your products fragrance-free?
Not all products are fragrance-free. Please check the individual product page and ingredient list for product-specific information.
Returns & Refunds
What is your return policy?
Please review our Returns & Refunds page for the complete conditions and process. Certain products may not be eligible for return due to hygiene and safety considerations.
Can I return a skincare or cosmetic product after opening it?
For hygiene and safety reasons, opened or used beauty and personal-care products may not be eligible for return unless the product is defective, damaged, or otherwise covered by our return policy.
What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible after delivery with your order details and clear photographs or video of the package and product. Our team will review the issue and guide you through the next steps.
What if I receive a damaged package?
If your package appears damaged when delivered, please document the condition of the package and contact us as soon as possible. We recommend keeping the packaging until the issue has been resolved.
Product Authenticity & Quality
How do you ensure product quality?
We carefully select the brands and products offered through Beellara and work with trusted sourcing channels. Product information is provided based on available manufacturer and supplier information.
Do products have an expiry date?
Beauty products may have expiry dates, batch information, or period-after-opening information depending on the brand and product. Please check the product packaging for the manufacturer's specific information.
Can product packaging vary?
Yes. Packaging, labels, or outer boxes may change when a brand updates its packaging. The product itself should correspond to the listed product and specifications.
Support
How can I contact Beellara?
You can contact our customer support team through the Contact Us page or available customer-support channels on our website. Please include your order number when contacting us about an existing order.
How quickly will you respond?
We aim to respond to customer inquiries as quickly as possible during our support hours. Response times may vary during weekends, holidays, and high-volume periods.
I have another question. How can I get help?
If your question isn't answered here, please contact our support team and we'll be happy to assist you.